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Frequently Asked Questions
Frequently Asked Questions
Can I subscribe for friend/family?

Yes, the Provilac App permits you to input and maintain multiple addresses, thus, also allowing you to get subscriptions at multiple locations for your family & friends.
Not satisfied? schedule a call back
Why did my subscription go on auto-hold?

Your subscription can go on auto-hold if your Provilac wallet balance goes in negative. Kindly recharge your Provilac wallet & resume your subscription.
How long can I hold my subscription?

You can hold your subscription by using the ‘Manage Vacation' button on the Provilac app home page. You can select the time period by selecting from & to dates. This duration cannot exceed 15 days.
Not satisfied? schedule a call back
How does subscription work?

Subscription means regular delivery of a product at your place. You can subscribe for any of our products, share the frequency & enjoy timely delivery.
Can I have subscription for multiple products?

Yes, you can subscribe for multiple products by going into the calendar, adding the products & selecting the frequency.
Not satisfied? schedule a call back
Can i have subscription at multiple addresses?

Yes, you can have multiple subscriptions at multiple addresses, while we bill you on a single Provilac Account wallet.
Not satisfied? schedule a call back
What are different types of subscription to choose from?

You can choose the delivery frequency from daily, weekly, & alternate days. You can also choose variable quantity as well, for e.g. 1 liter on a day & 2 liters on a subsequent day & so on.
Not satisfied? schedule a call back
How can I stop my subscription?

You can visit the Menu drawer on the top left corner of the Provilac app homepage. Here you'd see the subscriptions menu from where you can delete the subscription.
Not satisfied? schedule a call back
How do I hold my subscription?

You can hold your subscription by using the ‘Manage Vacation' button on the Provilac app home page. You can select the time period by selecting from & to dates.
Not satisfied? schedule a call back
Can I add subscription for ghee or curd?

Yes you can subscribe for ghee or curd in the similar fashion as you subscribe for milk.
Can I gift a subscription?

Yes you can gift a subscription by adding an additional address in the Provilac app & choosing a subscription.
How do I update my delivery address?

You can go to the Menu drawer on the top left corner of the Provilac app homepage. Here you'd see manage addresses options from where you can select & make changes to your address/s.
Not satisfied? schedule a call back
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