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Frequently Asked Questions
Frequently Asked Questions
What does the name "Provilac" mean?

The brand name Provilac is derived from the Proteins, Vitamins & Lactose content one finds in milk.
Where is Provilac based out of?

Provilac is headquartered in Pune, Maharashtra, and caters to the needs of its customers based in Pune, Mumbai, and Hyderabad where it has its cold storage depots and branch offices.
Who owns Provilac?

Provilac was founded by the enigmatic & young entrepreneur Mr. Siddharth Runwal. Siddharth belongs to Pune and has studied biochemical engineering in New Zealand (the milk capital of the world). After studying and working in the New Zealand dairy industry for over 10 years, he decided to unite with his roots in India. Post struggling with everyday milk supplies for himself and his family he took things into his hands. He deep-dived & understood the age-old & concerning ill practices prevalent in the Indian dairy industry. With his knowledge of the milk as a perishable entity & the way it should be treated, he came up with Provilac which is since then the organization is delivering the finest quality milk to its customers in the freshest possible form with complete ownership of the product.
How old is Provilac?

Provilac was established in the year 2013. Since then it has been relentlessly working towards delivering the best quality milk & milk products to its consumers within the nick of time.
Which cities is Provilac present in?

Provilac is headquartered in Pune, Maharashtra, and delivers in Pune, Mumbai, and Hyderabad.
Why was Provilac established?

It was the year 2013 when Siddhart Runwal (Founder of Provilac Dairy Farms) came back to India after completing his post-graduate degree in biochemical & dairy from New Zealand. At his home in Pune, he noticed the rampant use of antibiotics and hormone injections in the Indian dairy industry. Also, milk loses its integrity when larger dairy companies decide to add milk powder to standardize milk. Adding to this, the fragmented supply chain when milk changes hand at least 10 times before it reaches the consumer and requires 48-72 hours before it reaches the consumer, in unsuitable temperature & conditions. It was then that Provilac was established to overcome the above pain points. Provilac ensures that every drop of milk, which reaches the consumer, is free from toxins, adulterants 7 chemical injections. We take complete ownership of the milk from milking till it reaches your doorsteps, within 18 hours.
What differentiates Provilac from its competitor?

Post-Provilac, several players have entered the segment. But, these organizations lack the passion to deliver the finest quality milk in its purest form.
What is Provilac brands philosophy?

"Doing what's right." is the brand philosophy followed by everyone in the Provilac family. Every team member – from the farm boys to the delivery executive follows this ideology. Whenever one needs to choose in the day-to-day process, before making the choice they ask themselves if their action will add value to the product or customer experience or otherwise which helps them make the right decision.
What does direct-to-consumer mean?

Provilac is a direct-to-consumer brand where it delivers its products directly to the consumers without handing them over to any third-party distributors or retailers.
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