For an uninterrupted milk supply we recommend you always keep a positive balance in your Provilac wallet. So, you can make a payment anytime you see a low balance in your Provilac wallet. 

As a goodwill gesture we have auto-allocated a set credit limit with the accounts of our privileged customers based on their purchase behavior. But, we recommend recharging your account whenever you see a low or negative balance in your Provilac wallet for an uninterrupted milk supply.

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No, once added we can't refund the amount you added to your Provilac wallet. So, we request you to please carefully check the amount before recharging your Provilac wallet. 

All payments reflect in your wallet almost instantly, but, in selective cases, it might take 24-48 hours for the payment to finally reflect in your Provilac wallet. So, we request you to please wait for 24-48 before raising a support ticket with us. 

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We accept all major Credit/Debit cards, UPI, and Net banking from major Indian banks & major digital wallets. You can also schedule a cash pickup by talking to our customer support helpline at +91-8411864646 (between 7 AM to 10 PM) & they'd be able to help you out with scheduling a visit from one of our collection agents. 

Yes, we do have a dedicated team of cash collection executives which you can summon by contacting our customer support helpline at +91-8411864646 (between 7 AM to 10 PM). But, the amount will be credited to your account only within 24-48 hours. 

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Your average monthly bill refers to the average of your historical purchase amounts on our app. We usually calculate it on monthly basis.