Your refund will always reflect in your Provilac wallet. 

Please go to the calendar from the Provilac app homepage, select the date of the order you want to dispute, give 1 star to the product you want to dispute & then you'd see a get help button where you can raise a ticket with us on chat by uploading the picture of the wrong product. Our support team will resolve the ticket within 24 hours. Post this; the amount should be credited to your Provilac wallet.

Not satisfied? schedule a call back

In case of a dispute, if you qualify for a waiver for an amount wrongly charged, or a product went bad, we credit that charge back to your Provilac wallet. This is called a refund in our case. 

Mostly, it takes between 24-48 hours post dispute resolution to get the amount credited to your Provilac wallet.