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Frequently Asked Questions
Frequently Asked Questions
When will I receive a code which I can share with friends?

You will receive a referral code as soon as you complete your first order. This means that your first order needs to be delivered successfully.
Not satisfied? schedule a call back
Can I refer a family member?

Yes, but only family members who do not share the same address may be referred.
Not satisfied? schedule a call back
I just installed the app. Why can't I find a code to refer my friends.

Please wait until you complete your first transaction successfully
Not satisfied? schedule a call back
My friend referrerd me. How can I claim my reward?

Relax, we got this! You don't need to do anything to claim your reward. You will see a credit of ₹100 in your wallet as you as use the code that your friend shared with you.
Not satisfied? schedule a call back
I invited a friend but have not yet received my reward. What is happening?

Don't worry, you will receive your reward once your friend completes thir first transaction successfully.
I forgot to enter the code during signup. What should I do now?

No problem! You can enter your referral code from the Referrals page. Remember that you get to do this only once.
Who can refer on Provilac?

Any Provilac customer is elgibile to refer on Provilac. By customer, we mean that you must have completed one transaction and the order must have been delivered to you successfully .
What is the benefit of referring someone?

Provilac's referral program benefits both, the referrer and the referee. If you (the referrer) invite a friend by sharing the code, your friend (the referee) receives ₹100 in their wallet upon signing up on the app. As a thank you, you receive 200 Procoins when your friend completes their first transaction and their order is delivered successfully.
Not satisfied? schedule a call back
How can I refer a friend?

Once you have completed your first transaction with Provilac, you will receive a Referral code in your email. You can also find this code on the Referrals page. Copy this code and share it with friends via WhatsApp, SMS, email or however you like.
How many friends can I refer?

Good news! There is absolutley no limit to how many friends you can refer to Provilac.
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